This policy covers footwear bought through this website. Wholesale orders are covered by the written order confirmation — see Wholesale orders below. [PLACEHOLDER — to be reviewed by the client and, ideally, a lawyer before the site goes live.]
1. Return window
[PLACEHOLDER — number of days from delivery within which a return may be requested.] Requests made after that window can still be raised with us, but we are not obliged to accept them.
2. Condition of returned pairs
Pairs must come back unworn, with the soles clean and unmarked, and in their original box with any tags still attached. Try shoes on indoors, on a clean surface — a sole that has been worn outside cannot be returned. Please do not tape or write on the shoe box itself; use an outer carton.
3. What cannot be returned
Made-to-order colors, private-label production and any pair produced to a specification you supplied are not returnable unless they are faulty or do not match the confirmed order. Worn, altered, repaired or washed pairs are not returnable.
4. How to start a return
Email [email protected] or message us on WhatsApp with your order number, the model number and the reason for the return. We will confirm whether the return is accepted and give you the return address before you ship anything — parcels sent back without that confirmation may be refused.
5. Return shipping
[PLACEHOLDER — who pays return shipping on a change-of-mind return.] Where a pair is faulty, or we sent the wrong model, color or size, we cover the return shipping and the replacement.
6. Refunds
We inspect every returned pair on arrival. Once a return is approved, the refund is issued to the original payment method. [PLACEHOLDER — refund processing time and payment methods.] Original shipping charges are refunded only where the pair was faulty or incorrectly supplied.
7. Exchanges
If the size is wrong, tell us the model number and the size you need and we will exchange it, subject to stock. Our sizing guide explains how NABOLY sandals run; if you are unsure before ordering, send us the length of the foot in centimeters and we will confirm the size.
8. Faulty or incorrect pairs
Tell us as soon as you notice a fault and send photographs with your order number. A genuine manufacturing fault is repaired, replaced or refunded at our cost. Natural leather varies in grain, tone and markings, and straps soften and mold to the foot with wear — these are characteristics of the material, not defects, and are not grounds for return on their own.
9. Wholesale orders
Wholesale and distributor orders are not covered by the consumer return window above. Shortages, transit damage and manufacturing faults should be reported in writing, with photographs, within [PLACEHOLDER — number of days] of delivery. Remedies are agreed case by case and are governed by the written order confirmation, which takes precedence where it differs from this policy.
10. Contact
NABOLY, Ein Arab, Hebron, Palestine. [email protected] · Management: +970 599 649 895 · Sales: +972 56 866 2369